Frequently Asked Questions
Frequently Asked Questions
Adding a Message to your Hamper
If you wish to send a message with your hamper, please select the add message option when choosing your hamper and enter your message in the window below. Messages will be sent with your hamper on a handmade gift card.
Can I order by phone or email?
Yes, you can place your order by phone, text message or by email if you prefer.
Phone - 0439156374
Shipping - How will my order be posted?
All hampers are shipped using Australia post. Please allow 2-7 business days for your hamper to be delivered by Australia post depending on your location. All Hamper's will have an Australia post tracking number so you can track delivery. If you are in a hurry for your hamper then we do offer Express Post for $22.95, please select this at checkout and we will post your hamper by Express post.
We offer free local delivery to Daylesford and Hepburn only. Local deliveries are normally delivered between 10am and 4pm. (please place your order before 9.30am for same day delivery) If you would like your hamper delivered on a certain day or time, then please pop a note in with your order. If no one is home when we deliver your hamper we will leave it in a safe place, if there is not a safe place then we will contact you to arrange a better delivery time.
Local Delivery to my Accommodation?
We offer free local delivery to your accommodation in Daylesford and Hepburn only. Local deliveries are normally delivered between 11am and 4pm. (please place your order before 9.30am for same day delivery) If ordering in advance for your stay, then please confirm your arrival date or day you would like your hamper delivered to your accommodation along with the name of your accommodation and address.
Adding Alcohol to my Hamper
Liquor is not sold separately. It must be packed in your hamper, with a maximin of 1.5 liters per hamper and value of the liquor must not be more then 50% of the hamper.
Both the purchaser and recipient of the hamper that contains liquor must be 18 years or older.
Photo's on our Website
Please note that some of our photo's on the website may contain props that are used to show the items. Props are not included in the hamper.
Order Confirmation Email
Once you have placed a order online you will receive a automatic confirmation email. If you don't receive a email, then please check your Junk mailbox or contact us and we will resend it/
Corporate & Bulk Orders
For large orders please contact us for an order form. We can custom make hampers for large orders to suit your business needs and budget. Orders can be posted to individual addresses or can be delivered in bulk to one address.
Items Out of Stock or unavailable
Every now and then some items become unavailable from our suppliers, in that case we replace them with a similar item to equal or greater value.
Adding Flowers to a order
We offer to have flowers delivered with your hamper, please note that flowers are only for local delivery or pick up. We do not ship fresh flowers. We also need 2-3 days notice to order your flowers from Fleurs de Lyonville so they are fresh on the day of delivery.